Helpdesk Agent

As a Helpdesk Agent within Developer Services, you'll be the first point of contact for our customers, supporting them across both clean water and wastewater journeys. Every day is different, with a high volume of calls and queries to manage, so you'll need to stay organised, adaptable and focused on getting it right first time.

Responsibilities

In this role, you'll turn customer enquiries into meaningful outcomes by finding the right solutions while building your knowledge of our services and processes along the way. Working closely with your team and a wide range of stakeholders, you'll play a key part in creating positive customer experiences and D‑MEX performance, boosting satisfaction, reducing complaints and driving quality across everything you do.

• Be the first point of contact for customers across clean water and wastewater services.
• Listen, understand and find the right solution for our customers first time.
• Take ownership of...