Helpdesk Admin

Job Summary

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

Essential Duties and Responsibilities

• Provide customer service by answering incoming service requests via phone, chat, email, and online requests from all business units related to facility issues.
• Generate and dispatch service request work orders for completion by vendors.
• Schedule conference rooms and audio‑visual equipment.
• Respond to customer inquiries and concerns, and follow up to ensure customer satisfaction.
• Update CMMS, the customer service database, and spreadsheets as needed with updated service information.
• Contact customers for additional information and communicate the steps in the work order process.
• Run, review, and distribute various customer service reports as necessary.
• Assist with training of new hires ...