Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Lake Bluff, Illinois. This role is well suited for someone who enjoys solving hardware, software, and Microsoft environment issues while delivering a detail-oriented experience to clients and colleagues. The ideal candidate brings early-career IT support experience, communicates clearly, and is motivated to expand their technical skills in a hands-on setting that includes travel to client locations.

Responsibilities:
• Provide first-line technical assistance for desktop, laptop, and peripheral issues by diagnosing problems and guiding users to effective resolutions.
• Troubleshoot Windows-based systems, Microsoft applications, and common endpoint concerns to restore normal operations quickly.
• Manage incoming service requests, document findings, and track progress through the ticketing system to ensure timely follow-up.
• Support user account...