Vacancy Description
Description
Seeking an IT Support Specialist to provide technical support across desktop, network, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience working within a ticketing system, and a solid understanding of networking fundamentals in a hybrid cloud environment.
Key Responsibilities
+ Manage and resolve end-user support requests through a ticketing system.
+ Troubleshoot hardware, software, and connectivity issues.
+ Diagnose and resolve TCP/IP, DHCP, DNS, VPN, and network-related problems.
+ Support users across on-premises and hybrid cloud environments.
+ Document issues, resolutions, and support procedures.
Requirements
3+ years of IT support, help desk, or systems support experience.
Experience using ticketing platforms such as ServiceNow, Jira, Zendesk, or similar.
Strong knowledge of TCP/IP, DHCP, VPNs, and network troubleshootin...
Seeking an IT Support Specialist to provide technical support across desktop, network, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience working within a ticketing system, and a solid understanding of networking fundamentals in a hybrid cloud environment.
Key Responsibilities
+ Manage and resolve end-user support requests through a ticketing system.
+ Troubleshoot hardware, software, and connectivity issues.
+ Diagnose and resolve TCP/IP, DHCP, DNS, VPN, and network-related problems.
+ Support users across on-premises and hybrid cloud environments.
+ Document issues, resolutions, and support procedures.
Requirements
3+ years of IT support, help desk, or systems support experience.
Experience using ticketing platforms such as ServiceNow, Jira, Zendesk, or similar.
Strong knowledge of TCP/IP, DHCP, VPNs, and network troubleshootin...
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