Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Newton, Massachusetts. This fully onsite role supports a primarily Windows environment with some Mac devices and is ideal for someone who communicates clearly, thinks critically, and enjoys solving day-to-day technology issues. The team is seeking additional support due to increased demand, making this a great opportunity for an IT specialist with at least two years of experience in desktop and help desk support.


Responsibilities:

• Deliver onsite technical support for desktops, laptops, and related hardware in a predominantly Windows environment with some Mac systems.

• Diagnose and resolve everyday user issues involving operating systems, software, connectivity, and peripheral devices.

• Manage incoming service requests, document work performed, and follow incidents through to completion using the ticketing system.<...