Help Desk Technician (TS/SCI Required)

Akima Global Technology is looking for a Help Desk Technician III to work at Wright Patterson AFB, Ohio. To join our team of outstanding professionals, apply today!

**Responsibilities**

+ Provides Service Desk support and be the single point of contact for all IT related issues for both internal and external customers.
+ Provides walk-in customer support.
+ Provides updates in tickets in accordance with NASIC/SC policy and resolve all tickets to meet NASIC/SC Service Level expectations.
+ Provides quality customer service with less than 2 customer complaints/month. Service tickets daily to include walk-ins, phone calls, and user submitted trouble tickets.
+ Provides local registration authority (LRA) for SIPRNet tokens and JWICS PKIs.
+ Provides the following types of Level I1 and Level II support:
+ Remote Support: provide remote diagnosis/resolution of end-user requests/problems in a customer service oriented, team environment.
+ Documents all o...