Help Desk Technician

Description We are looking for a Help Desk Technician to deliver dependable technical support for end users in Nashville, Tennessee. This Long-term Contract position focuses on resolving day-to-day hardware, software, and connectivity issues while ensuring a smooth support experience for employees. The role is fully onsite and suited to someone who can balance hands-on troubleshooting, clear communication, and accurate ticket documentation.

Responsibilities:
• Respond to user support requests by diagnosing technical problems and providing effective solutions for desktop, software, and network-related issues.
• Manage incoming service desk tickets, prioritize requests appropriately, and maintain timely progress through resolution.
• Lead remote support sessions when needed to troubleshoot user concerns and restore functionality as efficiently as possible.
• Prepare equipment, account access, and related support tasks for employee onboarding and offboarding activitie...