Help Desk Team Lead at MDA Space

Lead Tier 1 Help Desk operations for MDA Space with a focus on service excellence across multiple locations. If you have strong leadership skills and IT expertise, this is your chance!
MDA Space is seeking a Help Desk Team Lead to oversee operations in Richmond, BC, Brampton, ON, and Sainte-Anne-de-Bellevue, QC. You'll provide operational guidance and support to ensure high-quality IT service. Your role is vital for enhancing customer satisfaction through effective management of Help Desk staff and their development.
Key Responsibilities:
• Lead and support Help Desk Analysts in a collaborative environment
• Oversee Help Desk operations and incident resolution
• Ensure adherence to service levels and ITIL practices
• Provide hands-on support for technical issues
• Monitor service desk performance and identify trends
Requirements:
• 4-6 years in IT Help Desk or Service Desk roles
• 1-3 years in a supervisory capacity
• Experience with Windows and Microso...