Help Desk Support Technician (UK Region)

Help Desk Support Technician (UK Region)

Location: United Kingdom (Remote/Hybrid)

Overview

We are seeking a reliable, customer focused Help Desk Support Technician to provide day to day technical support for users located in the UK region, with additional contributions to support teams in Nepal and the United States. This role supports a Windows-based environment with users connecting to centralized Windows RDP servers over VPN, leveraging SSO, Duo MFA, Datto backup and disaster recovery tools, and Active Directory. The ideal candidate is proactive, organized, and comfortable working in a fast-paced environment with a strong emphasis on service quality, documentation, and continuous improvement.

This position also participates in an 24x7x365 support rotation and contributes to the rollout of new hardware, software, and internal IT initiatives.

Key Responsibilities

End User Support

• Provide first and seco...