Help Desk Support

Description
-Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.
-Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure.
-Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.
-Accurately process employee onboarding/offboarding and account changes via Active Directory and G-Suite.
-Participate in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.
-Process decommissioning of hardware after offboarding. Assist in researching accessories and supplies.
-Responsible for managing and tracking company assets using multiple tools.
-Assist IT with project work such as enterprise-wide systems changes and software updat...