Help Desk Supervisor & ITSM Team Lead

Stefanini LATAM is seeking a Help Desk Supervisor in Lima to coordinate incident attention, monitor operator productivity, and implement the knowledge base of known errors. You will prepare weekly indicators and lead a professional service desk team.

The role requires a technical or university degree in systems/computer science, plus 4+ years in similar roles. Jira and ServiceNow experience is preferred, with strong leadership and familiarity with ITSM practices.