Help Desk Specialist

Responsibilities

• 6.1 Provide technical support to CFIA Apple device users by answering questions, troubleshooting problems, and guiding users through corrective steps. Provide the above technical support for macOS system software, Adobe Creative Cloud (entire suite), Microsoft Office (entire suite), and any other production‑related software when required. Ongoing support for up to 20 CFIA Apple devices. If remote services are not possible, in‑person services at 1400 Merivale Road (Tower 2), Ottawa, ON or pick‑up and drop‑off services to and from various locations within the National Capital Region will be required.
• 6.2 Provide and apply macOS system and production software security patches (or ensure Macs are configured to do so automatically) when they are made available, in a timely manner. Provide and apply macOS system and production software updates, when they are made available and are verified to be compatible with all in‑use produ...