Help Desk Specialist I

Office location: Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)
Working time: Monday – Friday.
9 AM - 6 PM
As a Help Desk Specialist, you will:
* Technical Support & Problem Solving
+ End-User Support: Provide tier-1 and tier-2 technical support to APAC employees (both local and remote) via ticketing systems, email, chat, and in-person.
+ Troubleshooting: Diagnose and resolve hardware, software, network, and peripheral issues for Windows environments.
+ Onboarding & Provisioning: Manage employee lifecycle IT operations, including configuring, imaging, and shipping laptops, as well as setting up user accounts and access permissions.
* System Administration & Infrastructure
+ Internal Systems: Administer local and cloud-based internal systems (e.g., CCTV, Door Access Control, etc.).
+ IT Equipment: Maintain and troublesho...