Help Desk Officer

Job Purpose

Help Desk Officer provides the point of contact and coordination of response for facilities related faults to the Airport’s facilities.

Key Responsibilities

Customer Service

• Coordination point between airport operations and FM maintenance and service providers;
• Obtains client information by answering telephone calls/emails/tickets; verifying information
• Provide accurate, valid and complete information by using the right methods/tools
• Follow up on the timely and efficient service provided should in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by Company
• Respond as required to airport emergencies and coordinating FM emergency activities
• Adhere to all company and client policies and procedures;
• Promote a ‘zero injury’ safety culture throughout the ranks across the facilities and the Facility Management community; <...