Help Desk Officer - Abu Dhabi

Job Purpose

Serve as the first point of contact for facilities-related issues at the airport, ensuring timely coordination, resolution of service requests, and compliance with safety and operational standards.

Key Responsibilities

• Act as liaison between airport operations, facilities management, and service providers.
• Manage incoming calls, emails, and tickets; verify client information and log in Maximo or similar systems.
• Provide accurate, timely information and solutions; elevate complex issues as required.
• Monitor, follow up, and report on service requests and work orders.
• Support emergency response and coordinate FM activities during incidents.
• Generate daily/shift reports and recommend process improvements.
• Train users on helpdesk systems and maintain accurate records.
• Ensure excellent customer service and promote a safety-first culture.

Qualifications