Vacancy Description
About NCR Voyix
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform‑led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.
Title: Help Desk Manager
Location: Cebu, Philippines
Position Summary & Key Areas of Responsibility
- Leads support team leaders and ensures teams meet SLA standards.
- Coaches team to meet service level agreement objectives.
- Supports Manager providing key metrics, inputs, SLA results and action plans.
- Position is to guarantee the Call/Incident Management operations and/or request for escalation.
- Researches and analyzes operational effectiveness of assigned team(s) through interviews and metrics and provide input to m...
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