Help Desk Analyst

Description We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience handling service desk requests, resolving Windows-related issues, and supporting user accounts in Active Directory. The role focuses on delivering timely assistance, diagnosing common hardware and software problems, and ensuring a dependable support experience across the organization.

Responsibilities:
• Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system.
• Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues.
• Assist users with account access, password resets, and directory-related support tasks within Active Directory.
• Investigate reported incidents, identify root causes for common technical ...