Help Desk Analyst

JOB SUMMARY AND SCOPE:

Perform a variety of technical problem analysis for systems and applications provided to technology users by the Information Technology (IT) department ensuring prompt and efficient resolution.  Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance.   

PRIMARY DUTIES AND RESPONSIBILITIES:

·          Provide support and resolve technical issues to end users.

·          Log and track requests for assistance utilizing approved call-tracking software.

·          Maintain lines of communication with technology users and technical staff to communicate the status of problem resolution.

·     ...