Help Desk Analyst III

Description We are looking for an experienced Help Desk Analyst III to provide high-level technical support for users in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who excels at resolving advanced desktop, network, and systems issues while delivering dependable customer service. The role requires strong hands-on knowledge of enterprise support environments, including Microsoft technologies, Active Directory, and Office 365, along with the ability to diagnose and resolve complex technical problems efficiently.

Responsibilities:
• Deliver advanced technical assistance for hardware, software, and access-related issues across a multi-level support environment.
• Investigate and resolve escalated incidents involving desktop systems, Microsoft platforms, and end-user applications.
• Support account administration tasks, including permissions, directory updates, and user access management within Active Directory.
• Troubleshoot connect...