Help Desk Analyst II

Description We are looking for a Help Desk Analyst II to deliver attentive, high-quality technical support for a financial services team in Waltham, Massachusetts. This Long-term Contract opportunity is ideal for someone who thrives in a hands-on support role, enjoys working directly with employees, and can keep daily operations running smoothly through prompt issue resolution. The position combines onsite deskside assistance with remote support and requires a service-focused approach when assisting users across a Microsoft-based, cloud-centric environment.

Responsibilities:
• Provide first- and second-level technical assistance for end users, addressing both in-person and remote support needs with a strong customer service mindset.
• Diagnose and resolve problems involving laptops, desktops, operating systems, standard business software, and cloud applications to reduce downtime.
• Set up equipment, accounts, and access for new hires while also handling departures th...