Help Desk Analyst II

Description
****100% onsite in Eden Prairie, MN****


Robert Half has a client looking for a Desktop II to join their small onsite desktop team in Eden Prairie, Minnesota. This role is for roughly 6-8 weeks coverage as this team of 3 will have 2 people on leave for that period of time. In this customer-facing role, you will deliver both in-person and remote technical assistance, helping users stay productive by resolving device, software, and access-related issues. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to managing requests in a fast-paced support environment. There are roughly 75 people onsite you'd support directly on tier 1 and 2 issues along with 1,500 global users that have a tier 1 help desk and certain issues the help desk can't resolve would be escalated to you for support..


Responsibilities:

• Deliver frontline technical assistance for internal users by handling su...