Heidi Hybrid Customer Success Manager

Join Heidi's mission to revolutionize healthcare in Toronto as a hybrid Customer Success Manager. Focus on nurturing relationships with SMB and mid-market accounts while driving measurable outcomes and client satisfaction.
We are looking for a candidate with 3-5 years of customer success experience who can manage 20-30 accounts effectively. Your role will involve developing customized success plans, guiding clients through changes, and leading implementation efforts to maximize adoption. Build meaningful relationships and help clients achieve their strategic business goals while ensuring a smooth transition throughout their journey.
Key Responsibilities:
• Build robust success plans tailored for each account
• Manage stakeholder expectations and adoption goals
• Lead successful pilots and orchestrate implementations
• Analyze data to inform customer strategy and outcomes
• Facilitate renewals and expansion opportunities across accounts
Requirements:
• 3-5 yea...