Healthcare Customer Service Representative

Description
The Client is committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America’s seniors. We prioritize preventive care while leveraging data and technology through the Client Assistant, a powerful tool that helps physicians make informed health recommendations. By giving doctors a holistic view of each member’s complete health history, we ensure better care at a lower cost—delivering the highest value to those who need it most.
As a Customer Experience Agent, you will:
-Respond to inbound inquiries from our Medicare Advantage members, providing accurate, timely, and warm support.
-Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members’ needs while collaborating with internal teams to ensure full resolution.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Houston, TX 77070.
Pay and Benefits
The pay...