Health Club Team Leader - Hyatt Regency Yogyakarta

**Description:**

+ To provide courteous, professional, efficient, and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub-departments of the Rooms division, or any other departments as assigned and as necessary.
+ To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.
+ To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques.
+ To check and update the information for all member or guests and follow up on the special requirements requested by the guests.
+ To maintain a regular contact with member and guests to ensu...