Vacancy Description
Job Description
Qualifications
- Lead, coach and support the Porter team to deliver exceptional guest service.
- Oversee valet parking, luggage services, guest transportation and concierge operations.
- Manage team rosters, training and daily porter operations.
- Ensure activity sales procedures are followed, coordinate operator familiarisations, and reconcile sales each shift.
- Assist guests with enquiries, local recommendations and activity bookings.
- Drive activity sales through exceptional guest engagement.
- Work closely with Front Office and other departments to ensure seamless operations.
- Support reception duties as required.
- Ensure compliance with Accor standards and health and safety requirements.
Qualifications
- Previous team lead, supervisory or leadership experience in a hotel Porter, Concierge or Front Office environment will be advantageous.
- A passion for creating exceptional guest ...
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