Head Porter

At Novotel Queenstown Lakeside, we believe every guest journey begins the moment they arrive. We're looking for an experienced and motivated Head Porter to lead our Porter team, delivering exceptional service while ensuring smooth day-to-day operations across valet parking, luggage services, guest transportation, and concierge support.

If you're passionate about hospitality, thrive in a fast-paced environment, and enjoy leading by example, we'd love to hear from you.

About the Role

As Head Porter, you'll be responsible for leading the daily operations of our Porter team, ensuring every guest receives a warm, professional, and memorable welcome. Working closely with the Front Office leadership team, you'll drive service excellence, support team development, and ensure our arrival and departure experience reflects Accor's Heartist culture.

This is a hands-on leadership role where no two days are the same.