Head of Service Operations

The Service Operations is a global network of Service Centers, Field Service Teams and local warehouses that acts as the executional part (local business enabler) of GSE for repairs and on-site services. The Head of Service Operations sets the strategic direction for the development of the Service Centers and the related local offerings. He is responsible to improve the efficiency in terms of lead time, sales per employee and field service coverage. The Head of Service Operations aligns with customers, sales, the VAT Assembly in CH and MY and the BUs to optimize the local structures. He develops the department to handle future requirements and supports the local Service Centers in terms of investment planning, capacity planning and customer management. The role bridges the business and the operations and is responsible to create a globally thinking but locally acting network of Service Centers that follow identical standards and procedures and that shares best practices globally....