Head of Service Management

Head of Service Management – Enterprise IT - Banking

A leading banking institution is seeking a seasoned IT executive to head its Service Management Division, overseeing the stability, support, and continuous improvement of enterprise application systems. This is a strategic leadership role with direct impact on operational efficiency, customer experience, and technology governance in one of the region’s most established banks.

What you’ll do

• Direct all activities related to application service management, including production support, incident resolution, and service transition.
• Drive initiatives to enhance application stability, reduce incidents, and improve efficiency across business units.
• Oversee the definition and delivery of the application service catalogue.
• Manage large teams (60–150 reso...