Head of Service Delivery

Key Responsibilities Business Planning & Strategic Management

• Prepare annual budgets and business plans aligned with organizational and divisional objectives. • Partner with Business Unit Heads and Account Managers to develop and execute account growth strategies.

• Identify new business opportunities within existing service lines and support expansion into new services. Service Delivery & Operations Management • Lead end-to-end service delivery across multiple voice-based BPO operations.

• Define and implement effective service delivery frameworks and operational controls.

• Drive process compliance, productivity enhancement, and cost optimization initiatives. Resource & Transition Management

• Coordinate with transition teams for effective resource planning and deployment. • Manage workforce planning, infrastructure allocation, and technology rollout. Client Relationship Management

• Act as the strategic interface for assigned clients an...