Head of Quality Assurance

This is a leadership role responsible for defining and driving the quality strategy across telco platforms and digital products. This role ensures quality is embedded end-to-end — from requirements to production while leading QA teams, setting standards, and partnering with engineering, product and operations teams.

About the Role

Quality Strategy & Governance

• Define and own the overall QA and test strategy for Digital Channels
• Establish quality standards, metrics, and KPIs
• Ensure quality gates
• Drive shift-left and shift-right testing practices

Responsibilities

• Leadership & People Management
• Lead, mentor, and develop QA engineers and QA managers
• Build high-performing QA teams aligned to product domains
• Set performance goals and career development paths
• Manage resource planning and capacity across programs
• Delive...