Head of Policy Retention & Persistency Management

Head of Policy Retention & Persistency Management

Location: Taguig (BGC)
Work Setup: Onsite
Schedule: Morning Shift

Role Overview

We are seeking a strategic leader to drive revenue retention and client conservation initiatives focused on preserving in‑force business, minimizing preventable attrition, and strengthening long‑term client value.

This role will lead enterprise‑wide programs aimed at improving retention, enhancing customer engagement, and optimizing continuity across at‑risk client segments.

Key Responsibilities

Retention Strategy & Revenue Protection

• Develop and execute strategies to protect recurring revenue and improve customer retention
• Identify risk areas contributing to lapses, churn, or disengagement and implement mitigation plans
• Build long‑term conservation roadmaps to strengthen client lifetime value

Operational Ex...