Head of Operations & Transformation, Gulf

Role

The Head of Service and Operations is responsible for end-to-end operational delivery across employee benefits and protection solutions including implementation and onboarding, policy administration, billing, claims, collections, and customer service. Products are expected to include, as applicable by market, Group Life, Medical, Dental, Personal Accident, Critical Illness and Group Savings Benefits, including End-of-Service and gratuity-related solutions. Based in the UAE as the primary operations hub, the role will oversee and support Qatar, Oman, Bahrain and Kuwait, ensuring consistent service delivery, effective controls and scalable processes across markets. The incumbent will enhance the customer experience, drive efficiency, leverage technology, build strong partner relationships and ensure product compliance with applicable UAE and local market regulations as well as internal governance requirements. Working with other department heads, the incumbent will en...