Head of Operations

Key Responsibilities

Strategic Leadership

• Develop and execute the operational strategy aligned with the Group‘s vision, business goals, and growth plans.
• Drive operational excellence across all properties.
• Establish annual business plans, budgets, and operational targets for all units.
• Lead expansion, pre-opening, and transition projects across the group.
• Identify opportunities for revenue enhancement and cost optimization.

Multi-Property Operations Management

• Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group
• Ensure consistent implementation of brand standards, SOPs, and guest service protocols
• Monitor operational KPIs and drive performance improvements across all properties
• Conduct regular property reviews and operational audits
• Ensure seamless coordination between units and co...