Head Of Operations

Greetings from Tata Consultancy Services!!Role : Head – Operations(Data Centre)Experience : 15 - 30 YearsLocation – Pune, Mumbai, Hyderabad Mode of Interview: Virtual Job DescriptionRole OverviewOwns steady-state operations, maintenance, and uptime of all commissioned data centres. Ensures that performance, safety, and client SLAs meet or exceed contractual targets.Key ResponsibilitiesEstablish and operate the Central Command & Monitoring Centre (CCMC) for remote oversight.Develop and enforce SOPs for mechanical, electrical, cooling, and fiber systems.Maintain uptime >
99.999% across all facilities.Drive predictive and preventive maintenance programs using IoT and AI analytics.Manage vendor AMCs, performance reviews, and escalation protocols.Conduct root-cause analysis for outages and implement corrective actions.Oversee spare parts planning, consumables inventory, and energy efficiency tracking.Align O&M procedures with global hyperscaler audit and compliance standards.Candidat...