Head of Operations / Chief Operating Officer | Retail

About the company:

Our client is a fast-growing convenience retail chain with a mission to deliver quality, value, and convenience to the everyday Malaysian. Built on a young, outspoken, and energetic culture , we are on a journey of bold expansion and are looking for a dynamic Head of Operations / Chief Operating Officer to drive our next phase of growth.

Role Summary:

The Head of Operations / COO will lead the overall store and back-end operations of all outlets across Malaysia. This role is suited for a hands‑on leader who thrives in a fast‑paced, multi‑outlet retail environment , and is passionate about building high‑performing teams, improving operational processes, and delivering strong business outcomes.

Key Responsibilities:

1. Strategic Operations Leadership

• Oversee and drive daily operations across all stores, logistics, supply chain, inventory, and support fu...