Head of operations

Head of Operations - Energy

Location: Cape Town

Lead, Inspire, Deliver Results.

Are you a commercially focused operations leader with a track record of transforming performance, leading high‑performing teams, and building strong client partnerships within Energy?

At Sigma, we are looking for an exceptional Head of Operations to lead a large‑scale Energy operation, driving performance, compliance, client satisfaction and commercial success in a fast‑paced BPO environment.

This is an opportunity to join an award‑winning business where your leadership will directly shape operational success, colleague engagement, and client growth.

Responsibilities Lead, develop and inspire Operations and Team Managers to achieve service, quality and customer outcome targets. Drive commercial performance through strong operational management and data‑led decision making. Lead a high‑performing operation, creating a culture of accountability, ownership and conti...