HEAD OF OMNICHANNEL (O2O)

Omnichannel Strategy & Business Growth

Develop and implement the company's omnichannel and O2O strategy to drive sustainable D2C business growth.

Establish a seamless customer journey across all channels including showrooms, galleries, website, marketplaces, social commerce platforms, and customer service touchpoints.

Identify market opportunities, emerging consumer trends, and competitive threats to strengthen market positioning.

Drive revenue growth, gross profit, and channel profitability across all D2C channels.

Develop annual business plans, sales forecasts, budgets, and growth initiatives aligned with company objectives.

O2O Customer Journey & Conversion Optimization

Design, implement, and continuously improve the end-to-end O2O customer journey.

Develop initiatives to convert digital traffic into showroom visits, consultations, and sales transactions.

Implement appointment booking s...