Head of NHL Services Delivery

Job Summary

The Head of NHL Services Delivery is responsible for overseeing, supervising, managing and controlling overall NHL core operations including CAD payments, reconciliations and collections. The role ensures the efficient day‑to‑day running of core operations teams, maintains operational controls, develops team capability and drives operational excellence. It plays a critical role in supporting business performance, regulatory compliance, customer‑service standards and strategic initiatives across NHL operations.

Key Responsibilities

• Manage all NHL operations, credit control, payments, reconciliations and collections teams.
• Oversee NHL core operations, including CAD payment reconciliation and collections.
• Leverage operational and technical expertise to drive efficient ways of working.
• Act as a key driver of strategic planning and contribute to the NHL core‑operations strategy.
• Develop effective working rel...