Head of IF&IS RDC Operations

About The Job

In the Regional Delivery Centre (RDC), the Head of IF&S, RDC operations will report to the Head of IF&IS, Asia, and lead the CMO scope for the IF&IS pillars - CDC, WPS, SEC and AGN for the gearshifted countries in Asia.

The responsibility covers the operations and engineering of the CMO environments and working with FMO and global teams to oversee the delivery and reporting of services to the OEs operated by the RDC in Malaysia.

• Ensure the SLAs are met for IT services and BAU projects delivery to the RDC OEs.
• Act as strategic decision maker and lead the resolution of critical infrastructure and security incidents and issues on behalf of the RDC OEs to secure the seamless business continuity.
• Support the Local Heads of Infrastructure for each OE to provide resolution to incidents and problems while delivering BAU changes.
• Initiate the strategic roadmap for services in line with Group and local business strategy. ...