Head of Global Operations & Growth (CX/BPO)

UnifyCX is seeking a Director of Operations for their Ballito contact center in South Africa. This pivotal role involves leading operational delivery, managing budgets, and enhancing client satisfaction through continuous improvement. The ideal candidate will have over 5 years in a senior operational role, strong leadership capabilities, and a proven record in managing complex projects. You'll shape the operations from the ground up within a collaborative and innovation-driven team.