Head Of Environments Support (Guadalajara)

Overview
We are seeking a Head of Environments Support to oversee our technical support department. In this pivotal role, you will lead a team responsible for addressing and resolving high-level technical issues, optimizing our support processes, and ensuring superior customer satisfaction across our global technology infrastructure.
Responsibilities
Enhance customer satisfaction rates and ensure compliance with quality standards across the department
Oversee the use of troubleshooting tools and techniques to effectively determine root causes of issues and provide strategic assessments to customers
Develop and implement classification, documentation, and preventative action plans for recurring issues or queries
Supervise and guide issue reporting to customer engineers and streamline procedures for quicker bug resolution
Lead community management initiatives as necessary to align with business objectives
Take charge in resolving complex customer-specif...