Head of Delivery - Cloud B2B Sales

We're Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.

About the Role:

We're hiring an experienced Operations Manager to lead delivery for our Cloud B2B sales engagement program. This role owns the full operational performance of our on-site teams delivering pipeline generation, account/relationship management, and presales/solutions engineering services — ensuring we consistently hit contracted SLAs/KPIs, protect margin, and strengthen our standing as a trusted delivery partner to the client.

Key Responsibilities

**Delivery & Operational Leadership**

- Own day-to-day delivery operations for the program across BDR, Account Managers, and Solutions architects globally

- Drive operating cadences: daily/weekly huddles, pipeline and deal performance reviews, capacity planning, and escalation man...