Head of Delivery and Couriers

We are currently seeking for a Head of Delivery and Couriers to join DHL eCommerce Malaysia!

The Head of Delivery and Couriers will be responsible to lead the implementation of Couriers, Pick-up & Delivery strategy to provide safe, secure, on-time and accurate delivery and pick-up services in line with the business objective and requirements.

Essential Duties and Responsibilities

Main Accountabilities

• Develop Couriers, Pick-up & Delivery operations strategy to provide effective pick-up/ delivery services across Malaysia.
• Deploy structured approach to manage operational procedures, ensure full compliance to the established SOP.
• Implement established reporting standards to achieve visibility on delivery performance to substantiate decisions.
• Anticipate change in trends to assess efficiency of current resources, analyze and define requirements for operations and improvements in pick-up/ delivery processes
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