Vacancy Description
About The Role
Mercuryo is a high‑growth fintech and crypto payments business operating at global scale. We are an AI‑first company — we embrace technology to deliver faster, smarter, and more personalised support experiences. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP stream.
This is a senior, highly strategic and operationally demanding role. You will set the vision for how Mercuryo supports its customers, translate that vision into scalable processes and tooling, and hold accountability for financial performance and team efficiency. If operational excellence and data‑driven decision‑making are part of your DNA, this role is built for you.
Your Role
Strategy & Leadership
- Define and execute the overall support strategy, aligning it with Mercuryo’s customer experience vision and commercial objectives.
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