Head Of Customer Support & Growth Strategy

Overview
Head of Customer Support. We are looking for a versatile person who we can delegate tasks related to customer service, dispute management and coordination of certain outsourcing providers.
Responsibilities
Management of the entire customer service team (training, control, etc.)
Checking and management of returns
Definition and review of the most important KPI’s
Carry out different A/B tests with different macros and autoresponses to try to lower the % of returns and/or claims
Review of alerts for orders that may be fraudulent
Review and management of claims in PayPal, Stripe and RLL
Control of delivery times
We are clear about where we want to go and what we should do, but if you think we can innovate in something that we have not contemplated… we would love to hear from you, someone without mincing words! Be witty and creative, wanting to propose challenges and give a different and disruptive point of view and someone who love...