Head of Customer Service

Designation: Head of Customer Service & Experience / Deputy Head of Customer Service & Experience

SBS Transit Ltd

Location: Singapore

Work Mode: On-site

Industry: Urban Transit Services

The primary responsibility of the job holder is to plan, direct and manage the working of the Duty Operations Managers and Station Managers for safe efficient operations and well being of passengers who use DTL stations and trains.

• Plan, direct and manage the working of the Customer Service & Experience department and the conduct of all employees engaged in the movement of passenger traffic in a safe and customer oriented manner.
• Control of passenger traffic movement through stations and trains.
• Upkeep and improvement of passenger relations.
• Maintenance of the efficiency and effectiveness of the staff through a process of continuous performance mo...