Head of Customer Experience, Retail Banking & Wealth

Mashreqbank PSC is looking for a strategic leader to define and execute a group-wide customer experience (CX) strategy in the UAE. This role encompasses managing client experience across various channels and driving transformation initiatives aligned to company growth.

The ideal candidate will have over 18 years of experience in service management, a strong focus on customer-centric culture, and the ability to lead large teams. Comprehensive experience in CX programs like NPS and VOC is required.