Head of Customer Experience & Journey Improvement

Driven Properties, the leading real estate brokerage in the Middle East affiliated with Forbes Global Properties, seeks an experienced Customer Experience Manager to lead our CX team and elevate the entire client journey across every touchpoint.

You will oversee service standards, response times, QA, and complaint resolution, driving continuous improvement with data, systems, and innovation while working closely with Brokerage, Marketing, Conveyancing, and senior leadership.