Head of Customer Experience

Role: Head of Customer Experience Category: Insurance Location: Gauteng Salary: Market-related Our client is a leading, reputable financial services and investment firm dedicated to delivering sustainable wealth management and investment solutions. With a deeply rooted commitment to innovation and excellence, they are looking to appoint a visionary leader to drive their client-centric transformation. As the Head: Client Experience, you will ultimately lead the design and execution of the Client Experience Value Propositions and Insights portfolio to support strategic business objectives. You will be responsible for establishing and overseeing a client-first approach, driving efforts to assess and elevate experiences at each touchpoint across the Advisor and Client journey. Responsibilities: Strategy & Insight: Research and assess current and future client experience strategies relative to Retail and Institutional propositions. Analyze competitor landscapes, customer feedback, and data ...