Head of Customer Experience

Floin is a FinTech startup building a fully regulated platform for digital assets, designed to make buying, selling, and storing tokens safe and intuitive. The company focuses on combining robust compliance with a user-friendly experience to increase trust and accessibility in the digital asset space. Floin’s ecosystem includes a marketplace that showcases innovative and high-potential tokenized projects. Team members join an international, fast-moving environment where they can help shape the future of digital finance and tokenization.

Role Description

This is a full‑time, on‑site role based in Dubai, United Arab Emirates, for a Head of Customer Experience. The Head of Customer Experience will define and execute the end‑to‑end customer experience strategy across all touchpoints, ensuring a seamless and engaging journey for users of Floin’s digital asset platform and marketplace. Responsibilities include leading and mentoring customer‑facing teams, establishing ...